Before you engage in gambling/ betting activities, we would like to make sure you understand that any form of entertainment should not turn into an obsession, be regarded as a source of income or as a means to pay off debt. We recommend our current and prospective players to set a game-related budget and monitor how much money and time they spend on online games or sports betting and whether it has any negative impact on their life.
Should you find yourself struggling financially or emotionally, we suggest to take a break from gambling in order to distance yourself from the activity and cool off. However, there are some of us who tend to lose control easily and are at risk of developing a gambling addiction. In such a case a player should resort to more drastic measures and one of those measures constitutes requesting a voluntary Self-Exclusion facility for a certain period of time or indefinitely.
PLAYDASH Responsible Gaming Policy framework serves as a foundation for identifying risky behaviour through a proprietary internal system. The system flags clients who experience repeated losses, are facing possible financial or mental health risks or who sound distressed and/or act abusively when communicating with PLAYDASH staff. These individuals are contacted by Customer Support Department to assess the situation and to discuss activating self-limitation and/or self-exclusion options.
If you feel that the sense of control is slipping away from you, we invite you to reach out to our Customer Support Department immediately via email or chat and ask to self-exclude you from any gambling/betting activities for a certain period of time. Upon request, we will also take all reasonable steps to prevent any promotional or marketing materials from being sent to you. In the meantime, we also encourage you to speak to a mental health professional in order to gain control of your gambling habit or contact one of the problem gambling help centres, offering support and counselling such as: Gambling Anonymous at https://www.gamblersanonymous.org.uk/; Gambling Therapy at https://www.gamblingtherapy.org/
Being self-excluded means not being able to create a new gambling account with the operator, wager or gamble on your pre-existing account and/or deposit funds. The exclusion period can vary depending on your situation. You cannot shorten your exclusion period or amend its terms, once you enter self-exclusion period. When your self-exclusion period ends, we will notify you by email and your account will be reactivated shortly after that. The operator reserves the right to impose exclusion on a player who communicates erratically, shows signs of mental illness and exhibits excessive dependence on gambling, as per Customer Care’s assessment and recommendations.